How we work with you

Advice Pack

Plain answers on how working with Solid Systems works: who looks after you, how our helpdesk and SLA work, how we manage your network and projects, and how we help you plan your IT.

Certified IT Professionals

  • Robots

  • Customer Service Manager

  • Technical Coordinator

  • Your Primary IT Professional

  • Dedicated IT Support Engineer

Helpdesk

  • Onboarding FAQs

  • Onboarding Users & Devices

  • Workarounds

  • Ticket Status

  • Ticket

  • Re-Open Ticket

  • Service Call/ Appointment

  • Ticket Priority

  • Ticket Contact

  • Email Notifications

  • Emergency After Hours

  • Escalation

  • IVR

Network Management

IT Projects

  • Project Updates

  • SIP (Site Improvement Projects)

  • IT Projects

  • Project Completion Survey

Cloud Services

Customer Focused

  • Quote Approval

  • Recurring Service Call

  • Our Response Times

  • Support Ticket Survey

  • VIP Contacts

  • Primary Contact

  • Customer Portal

  • Customer Satisfaction Rating

  • Customer Satisfaction Survey

Cloud Blue Portal

Outsourced CIO

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Michael Claxton, co-founder of Solid Systems, smiling in a Solid polo shirt