Skillcraft
Skillcraft, a South African hardware wholesaler with 100 employees, replaced unstable ADSL and LTE connectivity and an on-site PBX with fibre, a Cloud PBX and a cloud ERP solution, managed by Solid Systems. Proactive monitoring has since detected 1003 incidents and resolved 808 of them automatically, without human intervention.
Challenge: unstable connectivity was holding back customer service.
As a well-established hardware wholesaler, Skillcraft has been operating since 1991, providing their clientele of hardware retailers with the stock that they need to operate efficiently. But efficiency within Skillcraft was proving to be problematic.
“IT is crucial for us to provide not only the best products to our customers, but the best possible customer service as well,” explains Managing Director, Angelo Angelos. “It’s fundamental to the effective management of our ERP system, on top of being essential for communication.”
But Skillcraft was experiencing regular connectivity issues, both through their PBX phone system, and their devices, making it ever more difficult for them to manage their externally-maintained ERP server. When their ERP system itself also began experiencing regular problems, they decided that it was time for a change.
“Despite investing in both ADSL and LTE broadband, and operating an on-site Telkom-based PBX system, our connectivity was unstable and unreliable, making it difficult for us to operate at the level of customer service that our clients needed,” says Angelos. “We want to be able to support our retailers, but we weren’t getting support from our providers. We needed someone reliable, who could provide us with redundancy, support and security.”Angelo Angelos, Managing Director
Solution: one reliable partner for connectivity and support.
“We heard about Solid Systems through one of our sister companies, and they came highly recommended,” explains Angelos. “Once we met with co-founder, Daniel, there was no doubt in our minds that we’d made the right choice.”
Since moving to Solid Systems, Skillcraft are able to:
- Take advantage of fast and reliable Fibre connectivity
- Communicate effectively through VoIP thanks to their Cloud PBX
- Monitor network and device activity remotely
- Proactively maintain their infrastructure
- Efficiently manage stock through their Cloud ERP solution
“Using Solid Systems has been a game-changer for us,” says Angelos. “Since implementing their solutions, productivity and efficiency have been through the roof.”
Outcomes: proactive IT support, measured in numbers.
“One of the best things about working with Solid Systems is that they’re extremely competent. It makes it so easy to communicate and collaborate with them.”
Angelo AngelosManaging Director, Skillcraft“The solutions that Solid Systems have provided are complete, cutting edge and reliable.”
Angelo AngelosManaging Director, SkillcraftServices delivered: what we put in place.
Connectivity, phones, hosting and support from one partner, so Skillcraft deals with one team instead of several providers.
Vendor Management
Overseeing relationships with third-party technology providers for cost-effective, high-quality service.
Cloud PBX
Cloud VoIP with strong reliability, features and calling plans, improving productivity while reducing cost.
Find out more →Managed IT Services
An external partner looks after all things digital, so the business can focus on running the company.
Find out more →Cloud Hosting
Public, private and hybrid cloud hosting for businesses, so systems like ERP run reliably from anywhere.
Find out more →Real businesses. Real results.
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From reliable connectivity to proactive monitoring and human IT support, we help you serve your customers without interruption.
