Solid Select vs Solid Unlimited: Which Managed IT Plan Is Right for You?
What every Managed IT plan includes, how Solid Select and Solid Unlimited differ, and how to choose.
Read the guide →Managed IT Services
Birmingham · West Midlands · remote support
IT Company in Birmingham
Keep the office, the warehouse and the people in between running.
Your Birmingham IT partner
Solid Systems: managed IT for businesses in Birmingham.
Solid Systems looks after businesses in Birmingham and the wider West Midlands with managed IT, remote IT support, backup, cyber security and Microsoft 365. We don’t have a Birmingham office. Our UK office is in London, and Birmingham clients are supported remotely by our team, which has been running business IT since 2003.
For a lot of West Midlands businesses, IT is what stands between an order and a delivery. When the system that prints picking lists goes down, or the accounts team can’t reach the server, the cost is counted in hours of lost work. Our job is to make those days rare and short.
We do that the unglamorous way: watching the systems that matter, keeping them patched and backed up, and planning with you so the next problem is spotted before it reaches anyone’s desk.
IT support in Birmingham
One IT team for the office and the shop floor.
Birmingham’s businesses range from professional firms in the Colmore Business District and small studios in the Jewellery Quarter to manufacturers and distributors spread across Solihull, the Black Country and the M6 and M42 corridors. Many have more than one site: an office where the finance and sales teams sit, and a yard, workshop or warehouse where the work gets done.
Those sites need different things. The office needs Microsoft 365, secure email and laptops that just work. The warehouse needs scanners, label printers, shared terminals and a network that stays up through a shift. We look at both with you, and agree upfront which systems and devices we look after.
What Birmingham clients get remotely:
- Monitoring of servers, devices and backups, so warning signs such as a full disk or a failing backup are flagged early
- Patching and endpoint security, so devices stay protected wherever they are used
- Microsoft 365 administration for the office team: users, licences, Teams and security settings
- A helpdesk every site can reach, with each request tracked to the end
What we do
What can Solid Systems do for Birmingham businesses?
The services that keep orders moving and recover quickly when something breaks.
Managed IT services
Proactive care for every device, server and network on your sites, with one team responsible for keeping them running.
Managed IT services →Cloud and backup
Backups held in the cloud, away from your building, and cloud services that keep key systems reachable even when a site is offline.
Cloud services →Cyber security
Ransomware targets businesses that can’t afford downtime. Secure365 protects identities, devices and email, and trains people to spot the emails that start most attacks.
Cyber security →IT projects and consulting
A new site, an office move, a server replacement or a system migration, planned and run by our IT pros with expert advice throughout.
IT consulting →
When things go wrong
Planning for the day something breaks.
Every business has a bad IT day eventually: a server dies, a burst pipe floods the comms cupboard, or someone opens the wrong attachment. What matters is how long it lasts. A business with tested backups and a written plan is back up in hours; one without can lose days, or data it never gets back.
We build that plan with you. First we find out which systems you can’t trade without and how long you could manage without each one. Then we make sure each has a backup that is stored away from your premises and actually restores, because a backup nobody has tested is only a hope.
The plan itself is short and practical: who calls whom, which system comes back first, and where people work in the meantime. Microsoft 365 helps here, because email, files and Teams keep working from home or another site when the office is out of action. Our guide to preventing data loss explains the thinking.
Who we are
Down-to-earth IT support for Birmingham.
Solid Systems was founded in Cape Town in 2003 and has offices in London, Cape Town and Johannesburg. We don’t have a Birmingham office, and we say so plainly. What Birmingham clients get is a team that knows their setup and is there when they call.
We care about the people using the technology as much as the technology itself. A warehouse supervisor, a finance manager and a managing director all need IT that gets out of their way, and that human focus shapes how we plan and how we support.
Where a business has sites in more than one place, including South Africa, every site gets the same helpdesk and the same standards.
Where we work
Areas we serve across the UK and South Africa.
- IT company in LondonOur UK office, in Mill Hill, north-west London.
- IT company in ManchesterRemote IT support for businesses across Greater Manchester.
- IT company in LeedsRemote IT support and cyber security for West Yorkshire firms.
- IT company in BristolRemote support, cloud and Copilot for the South West.
- IT company in Cape TownOur home since 2003, with our office in De Waterkant.
- IT company in JohannesburgOur Gauteng office in Birnam and the team that looks after the province.
Frequently asked questions
Still deciding? Ask us anything →
01Is Solid Systems based in Birmingham?
No. Our offices are in London, Cape Town and Johannesburg, and Birmingham businesses are supported remotely. Onsite work, when it is needed, is agreed with you before it starts.
02Can you look after a business with an office and a warehouse?
Yes. Many businesses have more than one site, and every site can use the same helpdesk. We agree with you upfront which systems and devices on the operational site we look after.
03How do you keep our systems from going down?
By watching them. Monitoring flags warning signs such as a full disk, a failing backup or a device that has missed its updates, so they can be fixed before they turn into downtime.
04What happens if we lose a server or get hit by ransomware?
If we have built your recovery plan together, you restore from backups held away from your premises, bring your key systems back in an agreed order and keep people working in Microsoft 365 while that happens.
05How do we get started?
Book a 30-minute consultation about your Birmingham business. If we are a good fit, we begin with a Solid Systems Review that shows your risks in plain language.
From the blog
Managed IT insights.
Managed IT Services
Solid Guardian: How Proactive IT Monitoring Keeps Your Business Running
The platform behind our Managed IT Services: faster support, real-time visibility, patching and proactive maintenance.
Read the guide →Managed IT Services
Why Businesses Choose Solid Systems: What Our Clients Say
Choosing an IT partner is a big decision. Why our clients trust Solid Systems, in their own words.
Read the guide →
IT support for Birmingham businesses
Keep your business running.
Tell us which systems you can’t do without, and we’ll show you how monitoring, backup and a recovery plan would protect them.
Microsoft Solutions Partner
Recognised by Microsoft across two solution areas.
Microsoft awards Solutions Partner designations to partners with certified people and a track record of customer success in each area. The team looking after your Microsoft 365 is qualified to do it properly.
Talk to our certified team →
- Business Solutions and AI
- Security