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Manchester · Greater Manchester · remote support
IT Company in Manchester
IT that keeps up with teams who work everywhere.
Your Manchester IT partner
Solid Systems: remote IT support for Manchester.
Solid Systems supports businesses in Manchester and across Greater Manchester remotely, with managed IT, IT support, Microsoft 365, cyber security and Copilot adoption. We don’t have an office in Manchester: our UK office is in London, and the support itself runs over secure remote connections. We have been looking after business technology since 2003.
Most of what keeps a modern office working never needed a visit. Accounts, licences, Teams and SharePoint, laptop security, backups and the helpdesk all run in the cloud or over a remote session, and that is where the bulk of our work happens.
What makes the difference is the people. We get to know how your business runs before we change anything, then fix the causes of problems rather than the symptoms.
IT support in Manchester
Built for teams split between home, office and client site.
A Manchester business might have its office in Spinningfields or the Northern Quarter, people living from Stockport to Bolton, clients at MediaCityUK in Salford and a warehouse out at Trafford Park. On any given day, half the team is somewhere other than their desk. Remote IT support fits that pattern well, because the person fixing a problem can reach the laptop wherever it is, without anyone waiting for a visit.
The harder part of hybrid work is rarely the connection. It is the small frictions that pile up: a file saved in three places, a meeting room screen nobody can get working, a new starter who spends their first morning waiting for a password. We go after those, because they cost more time than any single outage.
For Manchester clients that usually means:
- One place for files, set up in SharePoint and OneDrive so people stop emailing attachments to themselves
- Laptops enrolled in Intune, so a new device arrives ready to use and a lost one can be wiped
- Sign-in protection that works the same at home, in the office and on the train
- A helpdesk that logs every request, so the person on the road gets the same answer as the person at the desk
What we do
Which IT services do Manchester businesses use most?
Four services, chosen for teams that rarely sit in the same room.
Microsoft 365 and modern workplace
Teams, SharePoint, OneDrive and Intune configured around how your people actually work, with the security settings that come with your licence put to use.
Microsoft 365 →Managed IT services
Your helpdesk, device monitoring, updates and backup under one agreement, so IT stops being a list of separate suppliers and invoices.
Managed IT services →Cyber security
Hybrid work moves the front door to every laptop and inbox. Secure365 protects identities, devices and email wherever people log in.
Cyber security →Onboarding services
New hires, new devices and new software set up the same tried way every time, so a new starter is productive from their first morning.
IT support →
Microsoft 365
Getting your money’s worth from Microsoft 365.
Plenty of businesses pay for Microsoft 365 and use a fraction of it. Email and Word get used; Teams turns into another chat app; SharePoint is set up once and abandoned; Intune is never switched on. The licence is the same price either way.
We start by looking at what you have and what people actually use, then close the gap in a sensible order. Files move into a structure people can find their way around. Teams channels match how work flows between departments. Devices are managed centrally, so a laptop left on a tram is a nuisance rather than a data breach.
We also look at the licences themselves. It is common to find accounts still paid for after people have left, or premium plans where a basic one would do. Our Microsoft licensing work makes sure you pay for what each person needs and nothing else.
Once the basics are solid, Copilot becomes a realistic next step. Our Copilot adoption work starts with permissions and data, so the AI only sees what each person should see.
Who we are
A people-first IT partner for Manchester.
Solid Systems began in Cape Town in 2003 and now has offices in London, Cape Town and Johannesburg. We have no Manchester office, and we’d rather say so than pretend: Manchester businesses get the same team and the same standards as everyone else, delivered remotely.
Our belief is simple: we’re human, not robots. Technology should give people time back, so we judge our work by whether your team finds their day easier, not by how many tickets we close.
If you also have offices in London or South Africa, every site gets one helpdesk, one set of documentation and one way of doing things, so nobody has to remember which rules apply where.
Where we work
Areas we serve across the UK and South Africa.
- IT company in LondonOur UK office, in Mill Hill, north-west London.
- IT company in BirminghamRemote support and managed IT across the West Midlands.
- IT company in LeedsRemote IT support and cyber security for West Yorkshire firms.
- IT company in BristolRemote support, cloud and Copilot for the South West.
- IT company in Cape TownOur home since 2003, with our office in De Waterkant.
- IT company in JohannesburgOur Gauteng office in Birnam and the team that looks after the province.
Frequently asked questions
Still deciding? Ask us anything →
01Do you have an office in Manchester?
No. Solid Systems has offices in London, Cape Town and Johannesburg, and supports Manchester businesses remotely. When a job needs someone on site, we agree how it will be handled before the work starts.
02Can you support a hybrid team spread across Greater Manchester?
Yes, and it is the kind of team remote support suits best. Wherever someone is working, our IT pros can connect securely to their laptop, and Microsoft 365, device management and monitoring work the same at home as in the office.
03We already use Microsoft 365. What would you change?
Usually we start with what is set up but unused: file storage in SharePoint and OneDrive, device management in Intune and the security settings that come with your licence. We also check that you aren’t paying for licences nobody needs.
04How do you handle new starters?
Through our onboarding services: new hires, new devices and new software are set up the same tried way every time, so people can get on with their work from their first morning.
05How do we start working with Solid Systems?
Book a 30-minute consultation and tell us how your Manchester business runs. We’ll be honest about whether we’re the right fit, and if we are, we begin with a Solid Systems Review of your current setup.
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IT support for Manchester businesses
Make hybrid work actually work.
Tell us where your team gets stuck, and we’ll show you what remote support and a properly set up Microsoft 365 would change.
Microsoft Solutions Partner
Recognised by Microsoft across two solution areas.
Microsoft awards Solutions Partner designations to partners with certified people and a track record of customer success in each area. The team looking after your Microsoft 365 is qualified to do it properly.
Talk to our certified team →
- Business Solutions and AI
- Security