What are Managed IT Services?

Our Client Success Managers and virtual Chief Information Officers (CIOs) develop technology roadmaps, assist in creating and maintaining a budget, and help you work towards your business goals.

We ensure that your IT investment positively impacts your business growth. Every step that we take is keeping your organisation’s goals in mind. Our team analyses your business model and your needs, pinpoints the operations that will impact you most, and spends time developing them.

We are more than just a Microsoft Solutions Partner. Each of our IT Pros are Microsoft specialists, with certifications that span the range of Microsoft cloud and productivity platforms.

This makes us the ideal partner for businesses that are ready to adopt Microsoft services, or already have Microsoft solutions in place. We ensure that you are putting your Microsoft tools to their best possible use and optimising efficiency through Microsoft services throughout your company, from Microsoft 365, to Azure, to Surface Devices and beyond.

We are renowned for our excellent and human customer service, and our IT Helpdesk is the perfect example of this. Our certified IT Pros are always waiting in the wings to give your business the support you need.

Our Solid IT HelpDesk handles a large volume of incidents in a highly coordinated environment. We look to systematically eradicate the root causes of issues, instead of providing a temporary fix.

Not only will you have a single point of contact for addressing specific concerns and issues, but you’ll also have access to your own portal for submitting, monitoring and managing support tickets.

The demands of modern businesses mean that you need to be up and running at all times, ready to meet your customers’ needs. We make sure that your systems are running at peak performance, and maximise uptime.

We proactively monitor the servers of IT systems to detect potential system failures before they occur, and any resource utilisation issues that might creep in.

A handpicked team of experts forms our Solid Systems Network Operations Centre (NOC), which works 24/7 to keep an eye on your network. They provide immediate solutions to tiny issues, ensuring that they don’t affect the entire system, and keep downtime to a minimum.

Our proactive support sees failures and downtime reduced by 30% on average, while our fully managed programme ensures utmost network reliability.

Modern businesses require effective data backup & disaster recovery solutions. Implementing a layered security strategy is a necessity, as it provides an additional buffer against data breaches. This not only reduces the chance of data loss, but also safeguards the system against ransomware attacks.

Cyber security is of prime importance in this day and age, and every business must lay down clear rules to ensure optimum safety. Deploying an efficient IT Management Service to undertake constant monitoring, testing, and updates, ensures that your business gets maximum security against any modern cyber threat.

Your safety is one of our top priorities. This is why we offer holistic security solutions across devices, networks, cloud and email services, keeping you and your teams safe in all of your online business transactions.

Whether your systems are on-premises in your offices or cloud based, we ensure that all of your infrastructure is fully managed, maintained, updated and protected. Our IT Pros are trained in looking after your systems including Office 365 and Azure solutions, your servers and storage, and your network, firewall and Wi-Fi management and configuration.

There’s no need to worry about wordy contracts or unnecessary obligations. We offer a convenient month-to-month subscription model at a fixed monthly rate, and with maximum transparency.

In fact, if you are not happy with our service during the first three months, we will give you a 100% refund on your managed services fees to date.